Semi-Absentee Ownership Q&A

With Erik Van Horn, Brian Holmes, Henry Kim, Jack Sparks, and Amy Hudson Source: October 2020 Franchise Flywheel

Learn from rockstar panelists and high-performing franchisees Henry Kim, Amy Hudson, and Jack Sparks about how they run their business as semi-absentee owners.

About the Panelists:

• Henry Kim: Massage Envy and Amazing Lash Multi-Unit Franchisee
• Amy Hudson: The Exercise Coach Multi-Unit Franchisee
• Jack Sparks: Top-performing Mosquito Joe Franchisee

Top Quotes:

“It’s easy to buy a brand because you think the brand is great. Or that you as an operator could do a great job selling the product or service. It’s another skill entirely to develop leaders to do that same job when you’re gone. That isn’t always taught by the franchisor… We don’t necessarily get taught how to develop other leaders.” -Amy Hudson

“The biggest obstacle at the beginning was not having a growth mindset, having a fixed mindset. Everything can be learned, everyone can be groomed.” -Amy Hudson

“[My key person] has an entrepreneurial mindset and an owner’s mindset. You just don’t find that everywhere.” -Jack Sparks

“I always ask our managers: ‘Who is our first client? Who is our most important client?’ It’s always been the team member. Your employees. They are #1.” -Henry Kim